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Wayfi

Refund policy

Last updated: 29 September 2026

In short

  • Changed your mind and have not installed the eSIM? Tell us within 14 days and we refund you in full.
  • The eSIM does not work and we cannot fix it? We replace it or refund you.
  • We could not supply your eSIM? We refund you in full.

If you change your mind

You can cancel a travel eSIM within 14 days of buying it and get a full refund, as long as you have not installed it on a phone.

Installing the eSIM starts the service. By installing it you ask us to begin straight away, and from that moment the right to cancel for a change of mind ends.

If the eSIM does not work

Write to us first: most problems are a setting on the phone, and we can usually solve them the same day.

  • If the fault is ours or the network's and we cannot fix it, we replace the plan or refund you, whichever you prefer.
  • If your phone turns out not to support eSIM, or is locked to a network, and you have not been able to install the plan, we refund you in full.

If we cannot supply your order

If we cannot supply your eSIM within 3 working days of your payment, we cancel the order and refund you in full without your having to ask.

What we cannot refund

  • A plan whose days have run out, or data you did not use before it ended.
  • A plan that was installed and worked as described.

Payments that did not go through

If your payment was declined or you left the payment page, no money was taken and there is nothing to refund. If your bank shows a pending amount, it is released by your bank, usually within a few days.

How to ask for a refund

Write to support@wayfi.online from the email address you ordered with, and include your order number, the code beginning with T. Tell us what happened. We reply within 2 working days.

How you are paid back

We refund the amount you paid, in the currency you paid in, to the card or method you paid with, within 14 days of agreeing the refund. Your bank may take a few more days to show it. If your bank converted the payment into another currency, the amount it shows may differ slightly from the one it took, because its own rate changed in between.

Monthly plans

Monthly mobile and fibre plans cannot be ordered online yet, so this policy does not cover them. It will be updated before they can be ordered.

Your legal rights

This policy adds to the rights the law gives you as a consumer. It does not replace or limit them.