Privacy notice

Last updated: 29 September 2026

This notice explains what we know about you when you use wayfi.online, why, and what you can do about it. Wayfi is responsible for this information. Our company details are shown at the foot of every page, and you can write to us at support@wayfi.online.

What we collect and why

Your email address. To create your order, send you its confirmation, and let you open your order page or your account. We keep it with your orders.
Your name, phone number and billing address. We ask for these at checkout because our payment provider needs them to take a payment and to prevent fraud. We pass them to the payment provider with your payment. We do not keep them in our own records.
Your card details. You type these on the payment provider's page. They never reach us and we cannot see them.
Your orders. What you bought, the price and the currency you paid in, the exchange rate if the price was converted, the dates, whether the payment succeeded and the payment's reference number.
Your password, if you create an account. We store it only in a scrambled form that cannot be read back.
Your eSIM's installation code. We store it encrypted and show it only on your order page.
Technical records. Our server notes the internet address and browser of each request, to keep the site secure and to stop abuse.

We do not buy information about you from anyone, and we do not sell yours.

Cookies

We use only the cookies the site needs in order to work:

trz_orders remembers your recent orders on this device, so that your order page opens for you. It lasts 30 days.
trz_account keeps you signed in to your account. It lasts 30 days, or until you sign out.
currency remembers whether you chose to see prices in euro or in US dollars. It is set only when you use the switch at the top of the page, holds the three letters of the currency and nothing about you, and lasts one year.

We use no advertising cookies and no tracking or analytics cookies, which is why you are not asked to accept any.

Who receives your information

Our payment provider, to take your payment.
Our hosting and email provider, which runs the server and sends our emails. The server is in the European Union.
The network partner that supplies your eSIM, which receives only what is needed to activate it.
Authorities, where the law requires us to.

Each of them may use your information only for that purpose.

Who can see it inside Wayfi

Only members of staff who need it for their work. They sign in with a password and a code from an authenticator app. Every time one of them looks up a customer, the reason is written down and kept in a record that cannot be changed.

How long we keep it

Orders and payments: for as long as tax and accounting law requires us to keep them.
Your account: until you ask us to close it.
Technical records: up to 10 days.
Backups: 14 days.

Why we are allowed to use it

To carry out the contract you make with us when you order.
To meet our legal duties, such as keeping accounts.
For our legitimate interest in keeping the site secure and preventing fraud.

Your rights

You can ask us for a copy of your information, to correct it, to delete it, to limit how we use it, or to send it to you in a form you can take elsewhere. You can also object to how we use it.

Write to support@wayfi.online from the email address you ordered with. We answer within one month. If you are not satisfied, you can complain to the data protection authority in your country.

Children

This site is for adults. We do not knowingly collect information from anyone under 18.

Changes to this notice

If we change how we use your information, we will update this page and change the date at the top.